Order Cancellation
You may cancel your order within 1 hour of placement without penalty, provided that it has not yet entered the fulfillment process.
To request a cancellation, please contact us immediately at hello@tsubaki.co.in with your order number.
Once an order has been processed for shipping, it can no longer be cancelled. In this case, you may return the items for a refund according to our standard return policy upon receipt.
Returns & Eligibility
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery.
To be eligible for a return, the item must be in its original condition, including all packaging and applicable hygiene seals.
The following items are final sale and cannot be returned:
- Items marked as “Final Sale” or purchased during a clearance event.
- Accessories and intimate apparel where returns are restricted for hygiene reasons.
- Any item that shows signs of wear, damage, or has been altered.
Return Process
To request a return, please follow the steps below:
Initiate Return
Visit the applicable return portal on our website and enter your order number and email address to begin the process.
Authorization
You will receive a Return Authorization (RA) number and detailed return instructions.
Ship Back
Securely pack the items, include the original packing slip or a copy of your invoice, and clearly write the RA number on the outside of the package. We recommend using a trackable shipping service.
Refunds
Once your return is received and inspected, we will send you an email to notify you of its status.
Approved Returns
If your return is approved, your refund will be processed to your original method of payment within 7–10 business days. Your bank or card provider may require additional time to post the refund.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Sale Items
Only regular-priced items may be refunded. Sale items are eligible for store credit only.
Inspection
Returned items are inspected before the applicable refund or store credit is processed.
Exchanges
We currently do not offer direct exchanges.
If you would like to exchange an item for a different size or color, please process a return for a refund and place a new order for the desired item.
Damaged or Defective Items
We take great care in ensuring that our products meet our quality standards.
If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number and photographs clearly showing the issue.
Please retain the original product, packaging and shipping materials until your request has been reviewed.
Contact Us
For questions regarding this Cancellation and Refund Policy, please contact our Customer Service team.
Need Help With Your Order?
Our team is here to help with cancellation requests, returns, refunds and other customer service questions.
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