Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Identifiers: Your name, shipping address, email address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details and billing address. Please note that payments are processed through secure third-party payment gateways, and we do not store your full financial data on our servers.
• Technical Data: Your IP address, browser type, device information and similar technical information collected automatically through cookies and related technologies.
• Communication Records: Any correspondence you have with our Customer Service team.

2. How We Use Your Information

Your information allows us to:

• Process and fulfill your orders, including shipping and returns.
• Communicate with you about your order, account or inquiries.
• With your consent, send marketing communications about new collections, exclusive offers and style tips. You can unsubscribe at any time using the link provided in our emails.
• Improve our website, products and customer service through analytical data.
• Prevent fraud and help maintain the security of our platform.

3. Information Sharing

We value your trust and do not sell or rent your personal data to third parties.

We may share information with trusted service providers when necessary to perform essential business functions, including:

• Shipping carriers: Such as FedEx, DHL or other delivery partners for fulfilling your orders.
• Payment processors: Third-party payment providers used to securely process transactions.
• Analytics providers: Services that help us understand website traffic and user behaviour.

4. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, update or request deletion of the personal information we hold about you.
• Opt out of marketing communications at any time.
• Disable cookies through your browser settings, although doing so may affect certain website functionality.

5. Data Security

We implement appropriate security measures, including SSL encryption, to help protect your personal information during transmission.

We also use secure systems and follow reasonable industry practices designed to help prevent unauthorized access, alteration, disclosure or destruction of your information.

6. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality or applicable legal requirements.

Any revised version will be posted on this page with an updated revision date.

7. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your data is handled, please contact the Tsubaki team.